Support

Nathan Performance Gear proudly stands behind the quality of its products

Nathan guarantees its products from manufacturing defects for the lifetime of the product. Nathan will repair or replace at its discretion any manufacturing defect free of charge. This guarantee does not cover damage caused by normal wear-and-tear, accident, improper care or cleaning, non-standard usage, or negligence.

• Problems with the band
  If there is a physical problem with the band, contact the Nathan Customer Service Department at 800-523-2844 or info@penguinbrands.com. There is a 2-year warranty on the band itself.

• Problems with the pre-paid account or ERP
  Any issues relating to the prepaid account should be directed to the VITAband Customer Service Department at 866-902-1482.
  For ERP support, please visit here.